Primavera Managed Services Project
| PUBLISHED | CATEGORY | CLIENT | INDUSTRY |
|---|---|---|---|
| 2024 | Primavera Managed Services Project | Government Entity, Qatar | Public Sector |
Project Details
Objectives
- Service Provision: Deliver ongoing support and maintenance services for Primavera Unifier, Primavera P6, OBIEE and OPPM to ensure uninterrupted functionality.
- Optimization: Implement enhancements and optimizations to improve system performance and user experience.
- Development: Implement new business processes and onboarding other business units.
- User Assistance: Provide timely assistance and troubleshooting to end users for effective utilization of Primavera Suite of Applications.
- Compliance and Governance: Ensure adherence to industry standards and organizational policies through proactive monitoring and updates.
Scope
- Service Offerings:
- Routine maintenance tasks such as updates, patches, and backups.
- Configuration changes and customization requests as per client requirements.
- Helpdesk support for user inquiries, issues, and training needs.
- Implementation of Enhancements and New Requirements
- Onboarding other business units to Primavera Suite of Application as the single collaborative platform.
- Integration with Oracle ERP and other government enterprise applications.
- Key Stakeholders:
- Client project managers, IT administrators, and end users across departments utilizing Primavera Unifier.
- Delivery Method:
- Onsite & Remote support services with defined response times and service level agreements (SLAs).
- Scheduled maintenance windows and proactive monitoring of system performance.
- Duration:
- Ongoing engagement with a defined contract period and renewal terms.
Deliverables
- Service Reports:
- Regular reports on system health, performance metrics, and support ticket resolutions.
- Documentation:
- Updated system documentation, including configuration changes and troubleshooting guides.
- Training and Knowledge Transfer:
- Optional training sessions and workshops for end users on new features or updates.
Outcomes
- Improved System Reliability: Reduced downtime and improved system availability through proactive maintenance and support.
- Enhanced User Satisfaction: Prompt resolution of issues and effective support services leading to higher user satisfaction.
- Cost Efficiency: Optimized system performance and reduced operational costs through managed services.
- Compliance Assurance: Ensured compliance with industry standards and regulatory requirements.
Conclusion
The Primavera Managed Services Project aims to provide comprehensive support and maintenance services to ensure the optimal performance and usability of Primavera Suite of Application for the client. By focusing on continuous improvement and user support, the project seeks to enhance operational efficiency and contribute to the overall success of project management initiatives.
